How can I place a purchase order?
As a corporate client, you can generally order using a purchase order for purchases of US$450 and up. Unfortunately, we are unable to accept purchase orders from private customers. Please mail us your official order on company letterhead with a valid signature or company stamp. As The Art of Service will be processing your order, please make your PO out to The Art of Service. Please include the following information so we can process your order more quickly:
The product name and the specific product ID, if known
The number of items desired
The name the product license will be issued to
Your billing address and your delivery address, if different
Name, phone and fax number of the contact person for your order
The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
The requested billing currency
If you include all of the required information, your order can be processed by our customer service team as soon as possible. You will receive an order confirmation to the e-mail address provided once the order has been processed.
All orders processed through a Purchase Order are charged an extra $40 administration fee. Products will be shipped upon receipt of the money into our bank account; this can take up to 28 days depending on the inter-bank processes. For a more timely delivery of your educational resources we recommend purchasing by VISA or Mastercard credit cards.
Please note:
*Products will not be delivered until payment is paid in full.
*All bank charges and fees are to be paid by the payer.
*Any unpaid monies will delay delivery of the product.
All of the information listed above is required to process your purchase order. Any missing information can lead to a delay in processing your order.
Customer Service:
The Art of Service
GPO Box 2673
Brisbane QLD 4001, Australia
Phone: +61 7 3205 2596
What currencies do you accept?
All items are priced in USD.
How can I obtain a written quote?
Our customer service is happy to send you a quote upon request. Prices noted in the offer are non-binding and may be subject to currency fluctuations. Quotes are valid for 14 days. If a quote is not processed as an order within this period, it will be automatically cancelled in our system. Please use "Contact Us" to request a written quote.
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address. The order documents are sent with the e-mail as PDF attachments.
In addition, you can view and print your order documents at any time after completing your order. Just log on to the secure "My Account" area. You will find an overview of your orders and all accompanying documents there.