How can I cancel my order? I have not paid yet.
If no payment is received for an order paid for by wire transfer or cash, the order is suspended in our system. The product will not be delivered. We will remind you about this open order by e-mail, so that you can either make a payment or cancel the order yourself using the link in the e-mail.
How can I cancel my order? I have already paid.
For questions about a cancellation, please contact our customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order. Go to "Contact Us"
Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refunded to the same credit/debit card you used when ordering.
Refunds for "Toolkit Downloads" are to be made within 48hrs of placing the order all other refunds within 7 days.